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Home / Meet The Team / Alex


Senior Case Manager


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You can do the claim yourself directly to the adviser or pension company for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, providing you have approached the adviser or pension provider first, and it falls within their remit.

Alex Waters

Role: Senior Case Manager

As our Senior Case Manager, Alex uses her extensive experience, knowledge and management abilities to provide day-to-day oversight and support for all Case Managers and Junior Case Managers. 

Keen to ensure her team not only meets, but exceeds our agreed standards of care, attention to detail and efficiency, Alex remains passionate about doing the best we can for every client and every claim.

Qualifications Attained:

Law LLM 2:1 (Hons) – Northumbria University

BPTC – Bar Professional Training Course (Very Competent) – Northumbria University

LPC Legal Practice Course (Distinction) – BPP University

RO4 Pensions and Retirement Planning – CII

Greatest Achievement at Get Claims Advice:

“Recovering over £10,500,000* in compensation for my clients – the most for a single person at Get Claims Advice!”

“A successful claim that sticks out for me is one that went against a firm that was still trading. Not only had they mis-sold the client their pension, but had continued to treat them poorly in the years that followed. They had tried to suggest that the client was out of time to bring the claim against them. I put forward strong arguments to rebut this, and the FOS found in our client’s favour.”

Greatest Personal Achievement:

“Running the Great North Run twice for ovarian cancer action, rasing over £2,500 is something I feel pride in.”

“I also obtained a distinction in the Legal Practice Course (LPC) which I completed whilst working full-time.”